OpenTech Alliance and Uniti Form Exclusive Partnership to Integrate AI and Humans for Superior Customer Service
For Immediate Release
(September 3, 2025) – Phoenix, AZ. OpenTech Alliance, the global PropTech leader in self storage,
is proud to announce Uniti AI, a leader in AI technology in the real estate market, has selected OpenTech to be their exclusive partner for providing human escalation services for Uniti’s VoiceAI product in the self storage industry. OpenTech will also offer the full suite of Uniti AI solutions, including AI voice agents and integrated payments services, to the self storage industry. This global partnership transforms OpenTech’s current offering into a unified, 24/7 customer experience across voice, email, SMS/WhatsApp, and web chat while ensuring seamless escalation to live human assistance when needed.
“Partnering with OpenTech Alliance was a win-win,” said Francesco Decamilli, CEO of Uniti. “OpenTech has supported storage operators with unmatched call center and proven technology solutions for over 20 years. We’re building AI agents designed to work alongside human teams, not replace them. Together it’s the best of both worlds — AI handling the front lines 24/7, with humans there to step in on the last mile when needed.”
The AI-powered contact center blends advanced large language model (LLM) technology with deep configurability, persistent memory and real-time integration with facility management systems. Operators can now automate lead capture, qualification, reservations, payments and support with one intelligent personalized agent who responds and acts in real-time, and still allow customers to engage with a live person if needed.
“Of course we love technology, but we also love people. There’s no shortage of hype around AI. By teaming with the experts at Uniti we can deliver real results that create happy customers, lower costs for self storage operators, and set the industry standard that gives operators confidence in the path forward,” said Robert A. Chiti, CEO at OpenTech Alliance. “Our new partners will be in our booth, #425, at the SSA Conference — stop by and meet them.”
By combining OpenTech’s 20+ years of self storage expertise with Uniti’s innovation in AI, operators can expect:
- Omnichannel Engagement – Voice, email, SMS/WhatsApp, web chat and human escalation in one unified interface.
- Multi-Channel, Natural Conversational Automation – Rather than relying on simple chatbots, operators get natural-language engagement across multiple channels.
- Enhanced Tenant Experience – Personalized, fast and frictionless interactions across multiple digital and physical touchpoints with multi-language support that answer tenant questions and lock in the rental.
- Operational Efficiency – Automation of repetitive tasks, freeing staff for higher-value work.
- Real-Time System Integration – Facility availability, payments, reservations and more are tracked without manual effort.
OpenTech’s commitment to being “open” and deliver true interoperability means OpenTech will be working with other vendors to integrate the Uniti AI technology into their solutions as well. The goal is to allow self storage operators to build upon and leverage one AI model across every tech solution they use.
Contact OpenTech Alliance to learn more about how you can leverage the integrated Uniti AI technology to improve your self storage operation.
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